RetailConnect Managed Service

24/7 remote access to your store operations, pricing, ordering, promotions, and reporting — from any location, any device.

We Handle the Admin, So You Don’t Have To

If you are an independent convenience retailer, who is contracted or buys the bulk of your stock from a main wholesaler, we can handle the administration for you. We will ensure that the product file is always up to date with the latest products and prices and ensure you have the best promotions on offer from your chosen wholesaler. As a retailer you will still have the autonomy to manage your own price changes in store(s) and add your own promotions using the RetailConnect portal back office.

Ordering would be simple through POS, portal back office or handheld terminal (HHT), including a recommended order, based upon weekly sales. Reports, pricing changes and promotion scheduling would all be available through the Retailconnect back office portal. Essentially Vardells become your system administrator, IT team and onsite support all in one package.

RetailConnect Managed Service

Everything You’d Expect From a Dedicated Admin Partner

A defined service delivery model ensures that customers are protected, their solutions maintained, and incidents resolved swiftly. The following services are made available whilst under software support:

Remote support via phone and TeamViewer with our expert team

Strict service level agreement alignment

Automatic incident creation (w/SLA adherence)

Software updates / upgrades

Here When You Need Us

Comprehensive support coverage from weekdays to weekends—ensuring your store runs smoothly at all times.

Helpdesk & Software Support

Helpdesk & Software Support is 8.30am – 6.00pm Monday to Friday & 10.00am–6.00pm weekends and bank holidays

Onsite Engineer Support

Engineer call-outs from 9:00am – 10:00pm Monday to Friday, and 10:00am – 10:00pm weekends and bank holidays

Helpdesk Application Access

Submit, monitor, and manage your support requests in real time through our intuitive helpdesk portal, built for visibility and accountability.

Software Deployment Team

Our deployment team ensures every update or system rollout is tested, installed, and supported — so you stay current and stable with zero hassle.

Seamless Integration with Your Preferred Wholesaler

RetailConnect is flexible—if we don’t already support your wholesaler, we’ll take care of the connection for you.

If we don’t already deal with your chosen wholesaler, get in touch with some contact details for that wholesaler—we would be happy to speak to them on your behalf, as adding a new wholesaler is usually quick and easy.

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