Implementing any new solution requires careful planning, and extensive preparation and professional supervision. Every client is guided seamlessly through the entire process by one of our experienced project managers, ensuring minimal disruption to day to day business.
All our project managers are qualified Prince2 Practitioners and experienced in delivering a diverse range of projects. At the outset project governance is agreed with each client to ensure alignment with the key stakeholders and reporting structures within their organisation.
Clear communication throughout the project is one of our key goals, ensuring all relevant parties are updated and progress reports are generated at agreed milestones.
Vardells provides DevOps as a service, automating end-to-end software delivery processes and ensuring the scalability and security of all business sizes and infrastructures. We unite your development and operations into a single rapid deployment entity leverage code, to manage your infrastructure, and enable transparency, collaboration and cross functionality.
Vardells team of highly skilled software developers are certified to PRINCE2® Practitioner, PRINCE2 Agile® and ITIL® along with a selection of nationally accredited professional skill qualifications. By strengthening our Development and DevOps teams, this has allowed us to improve the throughput of our customers’ requirements. By continually building on our industry leading core systems, Vardells has further improved service to our customers.
A defined service delivery model ensures that customers are protected, their solutions maintained, and incidents resolved swiftly. The following services are made available whilst under Vardells Software Support:
• Telephone remote assistance access to experienced support team
• Strict Service Level Agreement alignment
• Automatic Incident creation (w/SLA adherence)
• Upgrades
• System updates
• System management support
Access to the Vardells Helpdesk Portal with features specifically designed for support customers
Notification of changes in open support service requests and regular updates on the status of open cases
Monthly Support Service Reports
Vardells offer 3 different methods of support
• Helpdesk Portal Submission
• Telephone Support
The Vardells Helpdesk Portal is now available and provided to customers who have a current active support agreement.
Support can be managed via the Helpdesk Portal with access to Incident Management tools including the ability to raise, update, modify and close new or existing Service requests. Access can be restricted to either individual user or site requests. The Vardells Helpdesk Portal enables customers to manage the Support service including:
• Incident Management – raise, update, modify and close requests
• Historical Incident access
Customers can submit an incident via the Vardells Helpdesk Portal, logging in using the provided credentials and submitting a new incident support request. Once the request is submitted, a ticket will automatically be generated as well as email notification which will include the Ticket number and a link to upload additional information via the HTTP up-loader (if applicable).
