Order management is essential to successful warehouse operations, but what exactly is it? Well, as the name might indicate, order management is all about keeping track of orders and managing the people, processes and partnerships required to fill them. It comprises of not only keeping track of the order but managing the customer’s data too, for instance, it’s always beneficial to know the customer’s past order history, if they pay on time and whether they are a high-volume customer.
Gone are the days where companies use paper processes for their order management, now the aim is to make the process as quick and as easy as possible. Orders pending, orders to be picked and orders shipped can all be displayed on a single ‘order management’ screen providing all the information you need (in real-time) to manage your orders effectively. Being able to view such data with ease promotes accurate tracking of whether you have the inventory to fill orders, man-aging data around your vendors, getting the order to the customer, and so on.
The best way to think of order management is as a network of connections that encompasses eve-rything involved with taking and filling orders. Customers worldwide are used to being able to place an order online and have it fulfilled quickly, making order management crucial in the daily processes of running a successful business.
An order management system is the system by which you organise and manage your orders. Such software can be used in a variety of industries for order entry and processing. It’s role? To tie all those loose processes, people and partnerships together, providing wholesale businesses with a single source of information to manage and analyse all the data around order management. Achieving this means driving more revenue and profitability from the ordering processes not to mention happy customer relationships.
Often, a Warehouse Management System (WMS) will feature an ‘order management’ function, enabling you to plan, release and monitor the progress of every order in the warehouse through to pick, pack and dispatch. Using this function, you can group and release orders to make the most of your resources, prioritise the work and ensure optimum efficiency. Orders pending, orders to be picked and shipped can all be shown on a single order management screen providing all the in-formation you need in real-time.
Just as an order management tool is important within a WMS, a B2B ordering portal is equally im-portant to your business. For starters, it enables company reps or sales representatives to visit their customers and take orders online via an iPad or Laptop. Think of it like an app on a phone, it works to simplify your sales order process when on the move and with it, brings a variety of con-venient benefits. These include:
At Vardells, the services we provide are a little different to your average. Our ordering portal fits together nicely as part of our wider WMS solutions.
We work to tie together each of your most important order management processes so that how you take, fill and bill your orders becomes simpler, clearer, more transparent and ultimately, works to increase your bottom line.
For more information on how we can help, why not get in touch today… We’d be happy to answer any questions you may have.