Order management is essential to successful warehouse operations, but what exactly is it? Well, as the name might indicate, order management is all about keeping track of orders and managing the people, processes and partnerships required to fill them. It comprises of not only keeping track of the order but managing the customer’s data too, for instance, it’s always beneficial to know the customer’s past order history, if they pay on time and whether they are a high-volume customer.
Gone are the days where companies use paper processes for their order management, now the aim is to make the process as quick and as easy as possible. Orders pending, orders to be picked and orders shipped can all be displayed on a single ‘order management’ screen providing all the information you need (in real-time) to manage your orders effectively. Being able to view such data with ease promotes accurate tracking of whether you have the inventory to fill orders, man-aging data around your vendors, getting the order to the customer, and so on.
The best way to think of order management is as a network of connections that encompasses eve-rything involved with taking and filling orders. Customers worldwide are used to being able to place an order online and have it fulfilled quickly, making order management crucial in the daily processes of running a successful business.
The Role of an Order Management System
An order management system is the system by which you organise and manage your orders. Such software can be used in a variety of industries for order entry and processing. It’s role? To tie all those loose processes, people and partnerships together, providing wholesale businesses with a single source of information to manage and analyse all the data around order management. Achieving this means driving more revenue and profitability from the ordering processes not to mention happy customer relationships.
Often, a Warehouse Management System (WMS) will feature an ‘order management’ function, enabling you to plan, release and monitor the progress of every order in the warehouse through to pick, pack and dispatch. Using this function, you can group and release orders to make the most of your resources, prioritise the work and ensure optimum efficiency. Orders pending, orders to be picked and shipped can all be shown on a single order management screen providing all the information you need in real-time.
Reasons you Should Consider a B2B Ordering Portal…
Just as an order management tool is important within a WMS, a B2B ordering portal is equally im-portant to your business. For starters, it enables company reps or sales representatives to visit their customers and take orders online via an iPad or Laptop. Think of it like an app on a phone, it works to simplify your sales order process when on the move and with it, brings a variety of con-venient benefits. These include:
An Efficient Tool for your Sales Reps
With a B2B ordering portal, a rep or agent when visiting their customers can quickly login, add new customers and take orders in the field via an iPad or laptop.
A Better Service to your Customers
Benefit from a complete B2B ordering portal where your customers can login to view your product catalogue, your price lists, place orders directly and communicate with you.
Eliminate Paper Processes
By providing a gateway to automatically sync new data with back office systems, you are ensuring that paper processes and redundant work can be eliminated.
Real-Time Stock Control
Whichever channel you sell from, your inventory is updated in real-time across all other channels, so you’ll never sell an out of stock item again.
A Convenient CRM
Gain easy access to the entire history of your customers to help answer support queries, no mat-ter what channel they bought from.
Invoice Customers on the Go
Manage your on-the-road delivery operations with ease with a mobile device that emails invoices on the go, helping to enhance the customer experience further.
Gain Better Clarity of your Accounts
Invoiced orders can be imported directly to your accounting software, providing better clarity between sales and accounts.
Ordering Portal as Part of our Wider Solutions
At Vardells, the services we provide are a little different to your average. Our ordering portal fits together nicely as part of our wider WMS solutions.
We work to tie together each of your most important order management processes so that how you take, fill and bill your orders becomes simpler, clearer, more transparent and ultimately, works to increase your bottom line.